Medical Transport Services

ambulanceIf you’re in need of medical transportation, you’ll be pleased to know you have several options. Services are based on your degree of mobility and urgency. Below you’ll learn what’s common to transport services and the ways they differ. You’ll also find tips for how to schedule pick-up. Specifically covered are non-emergency, emergency, long-distance, private, and Medicaid services.

Rest assured that whatever type of ride you need, you’ll be treated with TLC. To aid you in quickly finding information, this missive uses a question-and-answer format.


What is non-emergency transportation?

This service is for people requiring skilled medical assistance while in transit. Individuals are medically stable, without the need for rapid transport to an emergency facility. They may have mobility challenges that make conventional travel difficult.

Medical equipment is available that isn’t commonly present in ordinary vehicles. Non-emergency conveyors are designed for comfort. This is in contrast to ambulances, which are equipped for storage, efficiency, and speed.

What types of vehicles are used?

Dispatched vehicles are tailored to your mobility and medical condition:

  • Ambulatory – This vehicle is used if you’re able to walk and need minimal assistance entering and exiting.
  • Wheelchair – If you need to travel in a wheelchair, a van equipped with a lift is sent. Your wheelchair rolls onto a platform that raises you to the level of the door.
  • Paralyzed – A paratransit vehicle is provided. This is a mini-bus that accommodates a paralyzed individual or person requiring specialized medical attention. It features a heavy-duty wheelchair lift and wide-opening doors.

What other special features do vehicles have?

Full-size, adjustable stretchers accommodate all positions. Fastening systems ensure safety. Continuous oxygen is available for people with respiratory difficulty. If oxygen is required, you will need a doctor’s order since oxygen is considered a prescription drug.

How are vehicles staffed?

A highly-skilled nurse will accompany you, monitoring your vital signs and keeping you comfortable. If you need bedside-to-bedside transfer, a trained team will provide assistance. Vehicle drivers have experience with medical conditions and the particular care involved. Some transporters hire paramedics and emergency medical technicians (EMTs) as drivers. There will always be personnel with you who are certified in CPR and First Aid.

Can I specifically request a male or female crew member for hands-on care?

Yes. The more advance notice you give, the greater the likelihood that your request can be fulfilled at the time you need.

What type of care is provided for people with special needs?

Trained staff empty Foley catheters, operate feeding tubes, administer oxygen, and change diapers. They know how to safely lift, turn, and transfer passengers. People on restrictive diets, such as soft, pureed, or diabetic, are fed appropriately.

What is the range of destinations covered?

Services include transportation to and from:

  • airports
  • assisted living facilities
  • burn centers
  • cancer treatmentambulance
  • day treatment facilities
  • dental care
  • doctor appointments
  • dialysis treatments
  • hospice care
  • hospitals
  • nursing homes
  • optometry visits
  • outpatient surgery
  • physical therapy
  • senior centers
  • social outings
  • wound clinics

Can insurance cover the cost?

Medicaid may cover the costs. Many individuals fear that if they need medical transportation, they may not have the funds to cover the cost of this type of needed transportation. If you are an individual who has a government funded Medicaid insurance, then you will be glad to know that this may cover any costs for needed medical transportation. This will depend on your location and state that you are residing in. This is worth checking into because quite often, Medicaid will pay for non-emergency medical transports. There are some patients who may need transportation to and from a particular type of therapy. In many cases, a government funded insurance will pay for the needed medical care. This might include an outpatient physical therapy schedule. There are numerous other types of medical facilities that would be included in non-emergency medical transport. It would be worth a phone call to an agency and discover if your particular medical need transportation needs are covered. There are also insurance companies that might include medical transportation in a policy. It is wise to stay informed of all possible options and inclusions for payment.